Current Location ：
The Melaka Dusit D2 Hotel, Dusit International’s first property in Malaysia, is located near UNESCO World Heritage Sites. The hotel aims to bridge global travelers with local culture and establish itself as a prominent international luxury brand.
Featuring 296 rooms, along with meeting rooms, banquet halls, and various public amenities, the hotel adopted Redstone’s REX500 Cloud Communication Platform, leveraging Cloud PBX architecture to create a highly integrated and scalable communication system:
Cloud Deployment: REX500 supports cloud-based deployment, enabling centralized management via a cloud platform without the need for expensive local server equipment.
Seamless Integration: Through standardized interfaces, it integrates seamlessly with JDS middleware, ensuring high coordination among the front desk, room management, and customer communication systems.
Flexible Scalability: REX500’s modular design supports future business growth and functional expansion.
Remote Management and Monitoring: The hotel’s IT team can perform efficient system maintenance and configuration remotely, enhancing operational efficiency.
Implementation Results
Unified Communication Experience: Deep integration with the middleware ensures comprehensive communication coverage from guest rooms to the front desk.
Enhanced Service Quality: A stable and efficient communication platform significantly improves guest experiences and reduces response times.
Reduced Maintenance Costs: Cloud-based deployment minimizes hardware investment and local maintenance efforts, optimizing the hotel’s IT cost structure.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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