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In an era where guest satisfaction hinges on seamless service delivery,hotels must prioritize robust communication systems.Redstone PSTN Gateway emerges as a mission-critical solution,bridging traditional telephony networks with modern IP-based systems to elevate operational efficiency and guest engagement.
The Challenge:Outdated Hotel Communication Infrastructure
Many hotels still rely on legacy PSTN(Public Switched Telephone Network)systems,which lack flexibility,incur high costs,and struggle to integrate with modern Property Management Systems(PMS)or Customer Relationship Management(CRM)platforms.These limitations hinder personalized guest interactions and real-time responsiveness.
Redstone PSTN Gateway:A Future-Ready Solution
Redstone’s PSTN Gateway empowers hotels to modernize their communication frameworks through:
Hybrid Network Integration
Seamlessly connect PSTN lines with VoIP,SIP,and cloud-based PBX systems,enabling unified communication across front desks,concierge services,and room operations.
Cost Optimization
Reduce telephony expenses by up to 60%through intelligent call routing,least-cost routing(LCR),and scalable SIP trunking.
Enhanced Guest Experiences
Support multi-language IVR(Interactive Voice Response),automated wake-up calls,and direct integration with PMS for personalized service delivery.
Reliability&Security
Carrier-grade redundancy and encryption ensure uninterrupted,secure communication—critical for high-traffic hotel environments.
Use Case:Luxury Hotel Chain Implements Redstone Gateway
A leading 5-star hotel group deployed Redstone’s solution to unify 50+global properties onto a single communication platform.The result?A 40%reduction in telephony costs and a 25%improvement in guest service response times.
Conclusion
Redstone PSTN Gateway is not merely a telephony tool but a strategic asset for hotels aiming to future-proof operations and exceed guest expectations.By integrating legacy systems with cutting-edge technology,hospitality providers can unlock agility,scalability,and unparalleled service quality.
CTA:Ready to upgrade your hotel’s communication infrastructure?[Contact Redstone]to schedule a demo tailored for the hospitality sector.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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