Designed for businesses that prioritize efficiency and customer satisfaction, this solution integrates advanced call management features to streamline operations and enhance service quality.
Solution Value
24hour Smart Switchboard
· Improves call reception and response rate using its 24/7 smart switchboard and a host of call-distribution capabilities
· Call center employees are able to record customer information and call contents during the calls in real time
Support Remote Working
·Under the hybrid working mode, NewLync app allows call center operators to take calls out of office, improve operation efficiency
Easy to Manage
·Management staff can access call histories, call recordings, and converted text of all call center employees in order to supervise service quality
Improve Efficiency
·With the Softconsole, the solution will provide the inbound call processing and customer call communication management function for small call center or customer service unit within 30 team member
Solution Features
No More Missed Calls
· The New Rock call center solution improves call reception and response rate using its 24/7 smart switchboard and a host of call-distribution capabilities, with pop-up screen and call memos
· Under the hybrid working mode, New Rock NewLync enables call center operators to take calls out of office, improve operation efficiency.
Easy to Track Back
· Call center employees are able to record customer information and call contents during the calls in real time
· Recording inbound and outbound calls for training and data analysis, to improve operation efficiency
Efficient Management
· Management staff can access call histories, call recordings, and converted text of all call center employees in order to supervise service quality
Privacy Statement
Platform information submission - privacy agreement
● Privacy Policy
We are committed to protecting the privacy, personal data and personal data (collectively referred to as "personal data") provided by you when using this website. Make us comply with the highest standards in terms of collection, use, storage and transmission of personal data (laws and regulations related to privacy of personal data) and consumer protection. To ensure that you have full confidence in the handling of personal data on this website, you must carefully read and understand the provisions of the privacy policy. This website (hereinafter referred to as "us") respects and protects the privacy of users. In particular, once you use this website, you will be deemed to accept, agree, promise and confirm this privacy agreement; You disclose your personal data to us voluntarily with the required consent; You will abide by any modification of this privacy policy; You agree that our relevant business personnel will contact you regarding the products and services you may be interested in (unless you have indicated that you do not want to receive such messages). With your consent, we will collect, manage and monitor the types of personal data collected
1. Scope of application
It is our unremitting pursuit to provide users with better, better and more personalized services. We also hope that the services we provide will be more convenient for your needs. This privacy policy applies to all information collection services provided by this website. You can visit this website and use the services provided by this website using this privacy policy
2. What information do we collect
In order to provide you with our various services, you need to provide personal data information, including personal data and anonymous data, including but not limited to: personal data (your name, gender, age, date of birth, telephone number, fax number, address or mailing address, e-mail address, etc.)
3. How to use the collected information
The purposes and purposes of collecting personal data and anonymous data are as follows: to provide you with our services through this website; When you use our website, you can identify and confirm your identity; Let you get the service for you when you use this website; The relevant business personnel of this website can contact you when necessary; Make it more convenient for you to use this website; The personal data and anonymous data provided by you to us will only be retained until the collection purpose has been achieved, unless they are retained due to applicable laws and regulations. The ownership of personal data and disclosure of all data collected on our website are owned by us and will not be leased or sold to any unrelated third party
4. How do we protect information
For the protection of personal data, we implement appropriate physical, electronic and management measures to protect and guarantee the safety of your personal data. We try our best to ensure that any personal data collected through this website is free from any nuisance of a third party unrelated to us. The security measures we take are not limited to: physical measures: the records with your personal data will be stored in a locked place Electronic measures: the computer data with your personal data will be stored in the computer system and storage media subject to strict login restrictions Management measures: only employees authorized by us can access your personal data, These employees need to comply with our internal rules on the confidentiality of personal data. If you are aware of any security loopholes on this website, please contact us in time so that we can take appropriate actions as soon as possible; Despite the implementation of the above security measures, we cannot guarantee the absolute security of data transmission on the Internet, so we cannot absolutely guarantee that the personal data and anonymous data you provide to us through this website are safe at all times. We will not be responsible for any unauthorized access to your personal data, and we will not be responsible for any losses and damages incurred or caused in this regard.
5. Juvenile Protection Law
The minor has provided personal data to this website without the approval or consent of any parent or guardian. Please contact the public telephone number and customer service telephone number on this website in time to ensure that the data are removed
6. Revision and effectiveness of privacy policy
With the expansion of the service scope of this website, we may revise the Legal Statement and Privacy Policy from time to time, which forms a part of this Legal Statement and Privacy Policy. In order to prevent you from being informed of such revisions, please read this Legal Statement and Privacy Policy frequently. In any way, if you continue to use our services, you agree to be bound by the revised Legal Statement and Privacy Policy
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