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According to forecast by Gartner, the global commercial value generated by AI will reach USD 3.9 trillion by 2022. As technological deployment gains traction, AI will be widely used to serve members of the public during the next decade, creating a “new normal”.
Voice interaction is the basic element of an AI application. Redstone, a leading global supplier of IP voice equipment, has been authorized by some leading global AI enterprises, to create an AI smart telephone interaction solution that is based on the traditional telephone and VoIP technology by using AI telephone robot.
Redstone
- Focused on the research, development, and production of software and hardware for next-generation communication equipment based on an IP converged network
- Possesses core technologies for stable, reliable, and secure voice connection, transmission, collection, and storage
- Explores in-depth voice and AI integration through a built-in AI telephone robot to meet the needs of AI interaction in different industries
AI enterprise
- Provides advanced technologies such as voice recognition, voice synthesis, semantic understanding, and voiceprint recognition that are based on deep neural networks and industrial big data
- Provides an open AI telephone robot platform with multi-channel access
Innovative Applications
Smart customer service
Automatic reply by smart robot, reducing customer service work load by 80%
Examples: Smart telephone robots in F&B sector to carry out self-service restaurant ordering and such services as reservation, queue, answering inquiries, directing customer traffic, and transfer to manual service
Call recording quality inspection
Converts call recordings to text with keyword filter settings
Smart audio front desk
With voice interaction and an automatic response to customers’ needs, a traditional button-activated IVR is no longer needed
On-duty robot
With robots forwarding requests to relevant individuals after responding to customers’ needs, on-duty staff is no longer needed during non-working hours
Smart information confirmation
Undertakes voice recognition for out-of-office staff, remote handling of work-flow processes of sensitive industries, and information inquiry
Example: On-site inspection and repair staff of power control industry, with automatic confirmation of operating steps of inspection and repair, thus eliminating human error
Real-time telephone review
Real-time conversion of call contents into text, with highly-effective identification of sensitive terms
Example: Real-time monitoring of jail inmates’ telephone calls, with automatic alarm or immediate interruption of telephone call when sensitive terms are spoken in the telephone conversation
Value proposition
Accenture has studied the impact of AI on 12 developed economic bodies, forecasting that AI would improve labor productivity by 40%. By 2035, AI would help double annual national economic growth, and improve corporate profitability by 38%.
Take smart AI customer service as an example, it can help enterprises:
- Save labor cost by 80%
- Improve customer service quality by 50%
- Improve efficiency of personnel management by 40%
- Improve value of data analysis by 80%
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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