Current Location ：
Customer Background
A budget chain hotel has its head office located in City A,has more than a dozen branches in the City A and other districts/counties,with more than 20 customer services staff in total.
In order to facilitate centralized management,only the head office number is used for public contact.When a customer calls in,the operators of the head office will transfer the call to different branch hotels based on the customer's area,and the branch customer service center will provide localized service to the customer.
Customer Requirement
The head office has more than 80 rooms in addition to the customer service staff,and each room needs to be equipped with 1 analog phone.
The hotel wants the room phone number and customer service phone number integrated in one telephone management system,which has a total of 100 extensions.
In other words,the head office needs a telephone system that can support at least 120 extensions,of which there are more than 20 extensions scattered in different districts/counties of City A.
Feature Function
---NAT Traversal Service
---Unified management
---Mobile working
---Easy upgrade and deployment
Redstone Systems Solution
---Deploy REX200G IP PBX in City A hotel headquarter with 5 switchboard numbers
---The rest of the stores placed 2 set IP phones per store
---Through REX200G IP PBX built-in NAT Traversal service for multi-site networking,the remote branch IP phones can be easily connected to REX200G in the headquarter
When receiving the customer calls,the call will be transferred to the customer service center in the corresponding store.
The REX200G IP PBX can support max 496 users and 120 concurrent calls,which is more than enough to meet the capacity requirements of hotels.What's more,REX200G IP PBX has built-in NAT Traversal service,no fixed IP is required,no dynamic domain name is required,no router port mapping,the external extensions can easily penetrate the firewall and register to the IP PBX under the private network.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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