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Introduction
A reliable hotel phone system is the backbone of guest satisfaction and operational efficiency.Yet,legacy analog systems struggle with modern demands like PMS integration and multi-channel communication.Redstone Hotel Phone System Gateway bridges this gap,offering a seamless blend of cutting-edge VoIP technology and hospitality-specific functionality.Discover why it’s the top choice for tech-driven hotels.
1.PMS Integration:Streamline Operations in Real-Time
Auto-Populate Guest Data:Sync with Opera,Cloudbeds,or Protel PMS to display guest names,room numbers,and preferences on every call.
Automated Billing:Track minibar calls,spa bookings,and premium services directly to folios.
API Flexibility:Custom workflows for boutique hotels or large chains.
2.Multi-Language IVR:Serve Global Guests Effortlessly
Pre-Built Language Packs:Support 12+languages(English,Mandarin,Arabic,etc.)for self-service menus.
AI-Driven Routing:Detect guest language preference and route calls to native-speaking staff.
3.Wake-Up Call Reliability:Never Miss a Guest Request
Triple Redundancy:Dual NTP servers+atomic clock sync ensure 100%on-time alerts.
Backup to Mobile:Automatically resend missed wake-up calls via SMS or in-app notifications.
4.Emergency Compliance:Meet Safety Standards
E911/Kari’s Law:Auto-update caller location for PBX extensions(e.g.,room 1205=3rd floor,east wing).
Staff Panic Buttons:Integrate with SIP-enabled panic devices for instant security alerts.
5.Scalability for Peak Seasons
Dynamic Channel Licensing:Scale from 50 to 1,000+concurrent calls during conferences or holidays.
Cloud-Ready:Hybrid deployment options for centralized multi-property management.
Why Redstone?
Hospitality-Certified:Compatible with 90%of PMS and POS systems out-of-the-box.
Case Study:A 400-room resort reduced guest complaints by 60%post-deployment.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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