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Introduction
In an era where 78%of guests choose hotels based on service quality,outdated phone systems risk damaging your reputation.Redstone Hotel Phone System Gateway transforms telephony into a guest experience powerhouse—driving loyalty,upsells,and direct bookings.
1.Personalize Every Interaction
Guest History Display:Agents see past stays,preferences(e.g.,“allergy-free pillow requested in 2023”).
AI-Powered Suggestions:Recommend spa packages or dining reservations based on call context.
2.Reduce Missed Opportunities
Call Analytics Dashboard:Track unanswered calls and peak demand periods to optimize staffing.
Post-Call SMS Follow-Up:Automatically send booking links or promo codes after voicemails.
3.Empower Self-Service
Voice-Activated Room Control:“Turn off lights”or“Order room service”via phone voice commands.
Mobile App Integration:Let guests switch calls to their smartphones mid-conversation.
4.Upsell Seamlessly
Promo Triggers:Suggest upgrades during check-in calls(e.g.,“Would you like ocean view for$50 more?”).
Post-Stay NPS Surveys:Automate post-checkout feedback requests via IVR.
5.Crisis Management
Mass Notification:Instantly broadcast weather alerts or evacuation instructions to all rooms.
Multilingual Support:Ensure non-English speakers receive critical updates.
Proven Results
28%Higher Direct Bookings:Guests who interact with AI-upsell prompts convert 2.3x more.
4.8/5 Satisfaction Scores:Personalized service reduces reliance on third-party platforms.
Redstone Systems, Inc. founded in Delaware, USA in December 2002, has been the ODM vendor for many well-known communications companies, serving the Southeast Asian market. In 2020, Redstone Systems will begin to return to the North America market with its self-developed brand.
Redstone has a complete product line of intelligent voice gateways, providing IP-PBXs, analog VoIP gateways (FXS/FXO), digital VoIP gateways (E1/T1), border appliances, and session boundary controllers (SBCs).
With advanced technology in digital signal processor (DSP), speech coding and speech processing, as well as efficient operational tools such as cloud remote management, auto provisioning, Redstone gateways are widely used in markets of enterprise communications, cloud communications, call centers, operators’ IMS/SIP trunks, bringing users friendly, efficient and reliable communication experience.
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